Company Description
The Little Caliphs International Sdn Bhd is the franchisor of The Little Caliphs Program (TLCP), an Islamic-English-Creative preschool program that focuses on the spiritual, cognitive, socio-emotional, and physical development of preschool children. TLCP provides training, branding, and business support in the kindergarten business industry, offering creative methodologies for teaching Islamic foundations and essential skills to children.
Job Description
- Receive, verify and process customer orders accurately including pull orders from online order website into system, approve invoice, close payment, and make sure details entry to generate Picking List by Warehouse System Controller.
- Responsible for filling in the details required in the generated Picking List and handover to Picking PIC - Logistics Support Staff.
- Responsible for ensuring Picking List is verified by Warehouse System Controller, then passing the Delivery Order document to Packing PIC - Logistics Support Staff.
- Communicate with customers to confirm order details and distribution schedules.
- Resolve order issues such as discrepancies, delays or customer inquiries.
- Ensure timely processing of return, exchange and refunds (store credit - no cash refund).
- Maintain accurate and up-to-date customer order records.
- Coordinate with Logistics for on-time and accurate delivery.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Responsible for Initial Package Items.
- Safety compliance on designated areas.
- Willingness to work overtime and flexibility to work on holidays or weekends as required.
- Maintain organized and cleanliness of the customer waiting area and front entrance.
- Manage and maintain customer refreshment (food, drink and snack).
Job Requirement
- Minimum Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field.
- Fresh graduates are encouraged to apply, experience in customer service, sales administration, or order management is an advantage.
- Strong organizational and time-management skills with attention to detail.
- Good communication skills (verbal and written) in English and Bahasa Malaysia.
- Customer-oriented with problem-solving ability.
- Proficient in Microsoft Office (Excel, Word, Outlook) is an added advantage.
- Ability to multitask and handle order processing in a fast-paced environment.
- Experience in handling customer inquiries, sales orders, delivery schedules, and documentation will be an advantage.
- Positive working attitude, proactive, and willing to learn.
- Ability to work independently and as part of a team.
- High integrity and accountability in managing customer orders and records.
Benefit
- Starting salary up RM2,000 to RM2,500 based on experience.
- Lunch provided
- Training is provided
- Achievement bonuses are awarded
- Salary increment and bonus provided based on KPI review.
- Medical claims (Medical claim)
- Panel clinics are provided.
- Annual leave, Sick leave, Maternity leave, Paternity leave, and Marriage leave are provided.
- Build a career with us.
- Happy working environment
- Emphasize the Baraqah culture in the workplace
- Opportunity to show the talents and skills to solve the problems and tasks that have been entrusted.